Charmaine Tubles
Inclusive Product Designer
Senior Product Designer / Strategist with over 8 years of experience utilizing DesignOps and human-centered service design to translate business and user needs into innovative design solutions.
EXPERIENCE
Ontra
UX Designer
Sept 2020 - Sept 2023
PatientPop (Acquired by Tebra)
Senior Product Designer
Jun 2019 - Jul 2020
ConsumerTrack Inc.
Senior Product Designer
Apr 2018 - May 2019
Brighter (Cigna Digital)
Product Designer
Jul 2016 - Feb 2018
Internet Brands
Interaction Designer
Apr 2014 - Jul 2016
SKILLS
Strategy
Lean UX, Service Blueprinting, Journey Mapping, Defining success criteria and measurement approaches, User Persona Definition, Taxonomy, Information Architecture, Customer Journey Experience, Site maps, Localization, Qualitative and Quantitative Research
Tools
Figma, Sketch, Adobe Suite, Jira, Confluence, Gitlab, Notion, Usertesting.com, Hotjar, Lookback, Dovetail, Userzoom, Pendo, Google Analytics, Comscore, Snowflake, Datadog, Salesforce